Analytical tools for trade diversification

List of contents of this article:

• 1, ... Which company has experience in the construction of the call center training platform system?
• 2, What hardware equipment does the call center have
• 3、< A href='# What equipment does the call center usually use?Analytical tools for trade diversification' title='What equipment does the call center usually use?' > What equipment does the call center usually use?
• 4, ... Can AK8120-Rf648 be used as a device in the call center system?
• 5, Who can provide some complete introductions to the call center? Will using the call center bring benefits?

... Which company has experience in the construction of the call center training platform system?

After the incoming party calls the corresponding case number (such as bank case 95500 and telecommunications business case 10000) to carry out the system, the call center software transfers the phone to a certain agent, and the corresponding case ticket pops up by the answering party agent. The test content is similar to (1), which mainly allows students to experience the real user inbound situation.

Chengdu Xinglong Interactive Technology Co., Ltd. - China's call center construction leader. The research and development team is composed of people from Silicon Valley, Tsinghua University, Peking University, Electronic Science and Technology University and other countries with strong technical strength. The independently developed call center system technology is leading, cost-effective and reliable, and has accumulated More than 20,000 enterprise customers.

It is recommended to consult Shanghai Zhaohong Call Center, Shanghai's only telecommunications-level call center solution provider, call center integrated solution. System construction, agent outsourcing, hosting services, system leasing, etc. can enable enterprises to quickly establish a set of efficient call center platforms at a low cost, and outgoing calls are free and short number access is provided.

What hardware equipment does the call center have

1. The CTI call center system generally includes: telephone lines, seating equipment, CTI server, CTI call center middleware, call center application software. Telephone line: digital relay line, analog relay line or ordinary telephone line are used. Seating equipment: phone service equipment, phone service headphones, seating computer.

2. Hardware call centers mostly use switches for telephone exchange. For example, software call centers mostly use voice boards or voice gateways for telephone exchange. Changzhou Similar Software's IP call center covers various popular call center functions at present.

3. The hardware of the call center includes traditional voice cards, multimedia switches, voice gateways, servers, headsets, etc.

4. Voice server: standard 4U chassis/400W-ATX power supply/12-slot PCI bottom board; motherboard FSC-1713VNA (B); CPU P4 8; memory 2G; hard disk 320G; DVD; photoelectric keyboard and mouse; 17-inch LCD display.

5. Quite a lot, make sure whether it is a telephone dial or a computer dial. Roughly needed: switchboard, computer, telephone, telephone headset. Generally, if you have a call center system, it will tell you what equipment you need.

6. Hardware part: gateway, call center server. The lines of enterprises are different, and the gateways configured by call center manufacturers are also different; the gateway mainly has the function of signal conversion. Call center server: Configure call center servers with different performance according to the business needs of the enterprise and the number of external concurrency.

What equipment does the call center usually use?

1. Voice special line. The call center is directly connected to the dedicated line for convenient contacting customers, and the client device is a voice dedicated line.

2. Among them, there are three ways to build a call center system: leasing, self-construction, and entrusting a third party to build a call center. Enterprises can rent call center seats according to business needs and pay seat fees and communication fees. If the enterprise has its own technical team, it can build its own call center system.

3. The complete call center system will include many equipment: such as programmed switches (IP switches, board switching equipment), IVR voice equipment, recording equipment, various servers and various network equipment, to jointly build an overall call center system.

... Can AK8120-Rf648 be used as a device in the call center system?

Whether the problem device supports the hardware requirements of the call center depends on the number of seats and the number of lines. Whether the software meets the requirements depends on the requirements of the software, such as what the pop-up screen is, what the requirements of the work order process are, and so on.

Who can provide some complete introductions to the call center? Will using the call center bring benefits?

Improve corporate image Call centerIt provides a unified platform that can communicate with customers in a variety of ways, including voice, email and text messages. It can enable customers to better understand the company and its service content, which is conducive to establishing the corporate image and improving its brand awareness.

Improve the work efficiency of telephone attendants and save users' telephone time. Call traffic can be automatically allocated to improve utilization. Voice and data processing allow different telephone attendants to transfer.

Intelligent query As an interface, intelligent query enables the business system to broadcast the results of user queries by pressing the phone key in the form of voice under the established rules. During the call, the customer enters relevant information on the phone keyboard according to the system voice prompts. The call center system sends the information entered by the user to the business system.

Intelligent voice service: The call center system can flexibly customize intelligent voice functions to realize a variety of telephone self-service. Online 24 hours a day, sharing the pressure of manual customer service, and can also set different response modes such as working days and non-working days according to the needs of the enterprise, providing customers with various self-service consulting services and intelligent solutions

to improve work efficiency. The call center can effectively reduce call time and network costs. , improve the business volume of employees/business representatives, transfer the call to the correct ender within the first time, and find and solve problems through the call center.